QuadraCRM|4.0 was built by Support Professionals and is a suite of ASP Applications and helps businesses of any size and industry to easily coordinate, track, and report their support requests, projects and CRM activities. Online and in realtime. We have a proven record of increasing support productivity, reducing costs and improving customer satisfaction in companies and organizations around the world. Used as bundle with other Quadra Applications, hosted on demand, or standalone, QuadraCRM 4.0 helps you to discover the new power of E-Support.

ONLINE SUPPORT AND TICKETING

EVERYTHING IMPORTANT ON ONE SCREEN

All ticket and client information can be navigated and controlled from one single screen which is divided into several logical tabs displaying the requested information.

SERVICES PLANS AND OTHER SERVICES

Our application allows to manage an unlimited number of Service Plans and other Services on a multiuser level. That means that an assigned corporate Service Plan or Service can be used by multiple users. Each user and technican gets a Service Monitor displayed which shows the contracted services and their current status. The administrator gets a daily overview with services which are about to expire and can either inform the client and/or bill the renewal of the service. The user gets a message on the screen informing him about the expiring service and the invoice.

INHOUSE TECHS | CONTRACTORS

The internal communication systems allows to assign tickets or project tasks to outside agents with a complete history of their activities and charges.

MONITOR BILLABLE AND UNBILLABLE CHARGES

Supervisor and technicians are able to add billable and unbillable charges to the ticket cost sheet. Depending on the service plan the costsheet charges are either billed or deducted from the purchased service plan volume.

TICKET COMMUNICATION IN HTML

The entire ticket communication with the client is done in HTML. Each ticket, ticket reply, no matter if created online or by email, is sent out in an HTML format. And the best of all, NO SERVER SIDE mail application needs to be installed to send and receive tickets and replies by email. The revamped ticket view allows the user and technican to access all ticket and client information from one screen. The new Ticket Overview makes life for technicans a lot easier. From one screen the technican can access new/open/closed/assigned and overdue tickets. A special calendar view shows the technican all his assigned tickets.

TICKET PRIORITIES

Our application provides an unlimited number of ticket priority levels which can be used to better organize and monitor open tickets.

COMPLETE TICKET AND CLIENT HISTORY

All ticket activities for a client are precisely stored with date and time and can later be accessed in the ticket- or client details.

LIVE SUPPORT CHAT

Allows your customers and technicians to communicate in real time through the web browser. Both parties can easily send each other files, web address links and e-mail addresses. Live support chat will DRAMATICALLY reduce issue resolution times and boost your customers' satisfaction with your support processes.

POWERFUL REPORT BUILDER

Our powerful Report builder allows the administrator to create custom built ticket and client reports which can either be printed or exported into Excel to be processed offline.

SUPPORT FORUMS

Administrators and Supervisors are able to create an unlimited number of support forums. All users are able to create topics and threads online. All Support Forums are searchable.