QuadraCRM|4.0 was built by Support Professionals and is a suite of ASP Applications and helps businesses of any size and industry to easily coordinate, track, and report their support requests, projects and CRM activities. Online and in realtime. We have a proven record of increasing support productivity, reducing costs and improving customer satisfaction in companies and organizations around the world. Used as bundle with other Quadra Applications, hosted on demand, or standalone, QuadraCRM 4.0 helps you to discover the new power of E-Support.
NEW in Quadra CRM 4.0
FOUR INDEPENDANT ENTRY LEVELS
Our application provides four independant entry levels. Administrators, Supervisors, Technicans and Contractors and Clients access the helpdesk through their own portal.
SUPPORT FORUMS
Administrators and Supervisors are able to create an unlimited number of support forums. All users are able to create topics and threads online. All Support Forums are searchable.
PROJECT MANAGEMENT
The new Project Management Tools allows tickets to be converted into projects handled by the Project management module. Tasks can be created and assigned and monitored.
CRM CUSTOMER RELATION MANAGEMENT
Our first release of our brandnew CRM Module allows you to manage extended user information, create sales leads and opportunities for clients and users and assign task with budgeted hours and charges to inhouse and outside agents. Activities like phone calls, appointments, documents or sending emails can be added and/or planned. Daily overview is displayed either as grid or calendar.
TICKET COMMUNICATION IN HTML
The entire ticket communication with the client is done in HTML. Each ticket, ticket reply, no matter if created online or by email, is sent out in an HTML format. No server-side mail application needs to be installed ! Our newly designed mailparser allows you to create rules to better identify email requests. In addition to that you are now able to setup AntiSpam rules to avoid unwanted tickets to be stored in the database.
LIVE SUPPORT CHAT
Allows your customers and technicians to communicate in real time through the web browser. Both parties can easily send each other files, web address links and e-mail addresses. Live support chat will DRAMATICALLY reduce issue resolution times and boost your customers' satisfaction with your support processes.
REMOTE DESKTOP ACCESS
The remote desktop access allows supervisors and technicians to access any other (client) computer through a 128bit encrypted line.
IMPROVED KNOWLEDGE MANAGEMENT
Supervisor and technicians are able to search all knowledge tables and retrieve the results from tickets, articles, links and forums on one page.
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NEW:Let your clients create tickets by email. All you need is a dedicated email address. If you want to try it please send an email to support@quadraCRM.com and login to the tech area through our demo page to see your created ticket.
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NEW:Incorporated Remote Desktop Function (RDP) to access any computer remotely. This allows you to do support work directly on your clients' computer. Our RDP is secure at 128-bit encrypted.
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Quadra CRM PROFESSIONAL CUSTOMIZATIONS
We know that each client has own requirements due to their individual business processes. That is why we offer custom-made changes at very affordable rates.
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